The statutory warranty applies to your purchase, and any additional warranties we offer do not affect this. Statutory warranties mean that a product must do what the consumer can reasonably expect it to do. Additionally, you may reasonably assess whether the product meets your expectations.
As the seller, we are responsible for delivering a good product. If the product contains defects or we have made a mistake, we will ensure that you receive a replacement product or a refund.If the product has been misused, we cannot offer a refund.
We always ask you to contact our customer service before returning the product.
The warranty does not affect the statutory rights of the consumer.
To invoke our warranty provision, you must prove that the product was purchased in our online store. You can easily prove this by providing us with the relevant invoice or invoice number. You can email this tocontact@milatonie.com.
In the event of defects, we will first exchange or repair the products. If a product cannot be repaired or if the exchanged product also shows defects, you can return the products for a full refund of the purchase price.It is also possible to keep your products and request a partial refund.
This falls outside our warranty:
- The product has not experienced normal use
- Excessive or unnatural damage and wear, or damage due to improper use
- In the case of textile products, the warranty is void if the product is not washed according to the washing instructions
- The product has not experienced normal use
- Excessive or unnatural damage and wear, or damage due to improper use
- In the case of textile products, the warranty is void if the product is not washed according to the washing instructions
It may sometimes happen that an item is damaged during delivery due to transport or that there was already a damage to the product that was overlooked during packing. You have 14 days after receiving the item to report this to us. You can do this by sending an email tocontact@milatonie.comstating the invoice number and the relevant item number. In the attachment, you should then send a photo of the damage. MilaTonie will then determine whether the damage will be compensated or the item will be exchanged.
Please note!
A damaged item can only be exchanged with normal use. Excessive or unnatural damage and wear or damage due to improper use are not covered.
Please note!
A damaged item can only be exchanged with normal use. Excessive or unnatural damage and wear or damage due to improper use are not covered.
It can always happen that something does not go exactly as planned. We recommend that you first make your complaints known to us by emailingcontact@milatonie.com. If this does not lead to a solution, it is possible to submit your dispute for mediation via the WebwinkelKeur Foundation viahttps://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. From 15 February 2016, it is also possible for consumers in the EU to submit complaints via the ODR platform of the European Commission. This ODR platform can be found athttp://ec.europa.eu/odr. If your complaint is not being handled elsewhere, you are free to submit your complaint via the European Union's platform.
