Please send your return to:
MilaTonie
De Giesel 46
6081PH Haelen, Netherlands
No, this only applies to damaged items. In other circumstances, return shipping costs are at your own expense. If you return the entire order, your full order including shipping costs will be credited.
The costs may vary per product and depend on weight and size. Please check your carrier's website for exact rates.
You have 30 days after receipt to return your product/order.
If you make use of your right of withdrawal, the product must be returned to the entrepreneur with all supplied accessories and - if reasonably possible - in its original condition and packaging. To exercise this right, you can contact us viacontact@milatonie.comor use the digital return form. We will then refund the amount due within 14 days of receiving your return, provided the product has already been received in good order.
Withdrawal form
Withdrawal form
Unfortunately, it is not possible to exchange an item. If you would like to receive a different item, you must return the relevant item within the return period and place a new order in the webshop.
This is possible. Since it is an online order, your money will be credited via the webshop.
We understand that choosing the perfect bedspread online can sometimes be a challenge. Therefore, we offer you the opportunity to assess our bedspreads after purchase. However, due to the hygienic nature of bedding and our commitment to the health of our customers, we have a strict return policy.
Return assessment
You may open the packaging of the bedspread to assess the product. However, we ask you not to fully spread out the bedspread or place it on the bed before deciding whether you want to keep it. This helps us ensure the hygiene and quality of our products.
Return conditions
If you decide that the bedspread is not to your liking, you may return it, provided that:
- The bedspread has not been placed on a bed or fully spread out;
- The product is in the condition in which you received it, without signs of use;
- The original packaging and labels are intact;
- Our packaging is specially designed to allow for a quick assessment without having to fully unpack the product.
Why is a bedspread hygiene-sensitive?
A bedspread is considered a hygiene-sensitive product for the following reasons:
- Direct contact: Bedspreads come into direct contact with other bedding and with the user, which brings a personal hygiene factor.
- Use in a sleeping environment: The sleeping environment requires a high degree of hygiene. Bedspreads used in this environment must be free from contamination.
- Risk of contamination: There is a risk that bedding may become contaminated with skin cells, hair, bodily fluids, or dust mites, making it unsuitable for return after use.
Your satisfaction is our goal
We strive to ensure that you are completely satisfied with your purchase. If you have any questions about our return policy or need assistance in assessing a product, please feel free to contact us.
Return assessment
You may open the packaging of the bedspread to assess the product. However, we ask you not to fully spread out the bedspread or place it on the bed before deciding whether you want to keep it. This helps us ensure the hygiene and quality of our products.
Return conditions
If you decide that the bedspread is not to your liking, you may return it, provided that:
- The bedspread has not been placed on a bed or fully spread out;
- The product is in the condition in which you received it, without signs of use;
- The original packaging and labels are intact;
- Our packaging is specially designed to allow for a quick assessment without having to fully unpack the product.
Why is a bedspread hygiene-sensitive?
A bedspread is considered a hygiene-sensitive product for the following reasons:
- Direct contact: Bedspreads come into direct contact with other bedding and with the user, which brings a personal hygiene factor.
- Use in a sleeping environment: The sleeping environment requires a high degree of hygiene. Bedspreads used in this environment must be free from contamination.
- Risk of contamination: There is a risk that bedding may become contaminated with skin cells, hair, bodily fluids, or dust mites, making it unsuitable for return after use.
Your satisfaction is our goal
We strive to ensure that you are completely satisfied with your purchase. If you have any questions about our return policy or need assistance in assessing a product, please feel free to contact us.
