Shipping and delivery
Everything you see at MilaTonie is in stock. Order on a working day before 1 PM and your order leaves our warehouse the same day. At checkout you choose the carrier yourself and whether your parcel is delivered to your home or to a pick-up point. That way you know exactly what you pay in advance.
- Ordered before 1 PMdispatched the same working day
- Free delivery from € 75to the Netherlands, Belgium and Germany
- Home or pick-up pointyou choose the carrier
- Track and traceby email as soon as your parcel is on its way
How it works
- 1OrderChoose your carrier and delivery method at checkout. You immediately see the exact delivery costs for your parcel.
- 2PackingOrder on a working day before 1 PM and we carefully pack your order the same day.
- 3On its wayAs soon as your parcel has been dispatched, you receive a track and trace code by email so you can follow it.
- 4DeliveredAt home or at the pick-up point of your choice. Until you receive the parcel, the risk lies with us.
Delivery costs and delivery time per country
Choose your country below. All prices include VAT and apply per order. You see the exact delivery costs for your parcel at checkout, before you place the order.
Netherlands
Letterbox parcel
from € 2,73
For small items up to 2 kg that fit through the letterbox (max. 38 x 27 x 4 cm). Via DHL or PostNL. You do not need to be at home.
Home delivery
from € 3,95
Delivered to your home within 1-2 working days. You choose between Dragonfly, DPD, DHL or PostNL.
Pick-up point
from € 4,48
Collect it when it suits you at a DPD, DHL or PostNL pick-up point near you. You choose the point at checkout.
Same-day delivery
€ 8,69
Ordered today, at home tonight. Order on a working day before 7 AM and Trunkrs delivers the same day between 5 PM and 10 PM.
Free delivery from € 75 for parcel shipments to the Netherlands. With an order of € 75 or more, you pay no delivery costs for the carrier of your choice. Pallet shipments are excluded.
When will my parcel be delivered?
| Ordered on | Dispatched on | Delivered (usually) |
|---|---|---|
| Monday before 1 PM | Monday | Tuesday |
| Tuesday before 1 PM | Tuesday | Wednesday |
| Wednesday before 1 PM | Wednesday | Thursday |
| Thursday before 1 PM | Thursday | Friday |
| Friday before 1 PM | Friday | Saturday or Monday* |
| Friday after 1 PM, Saturday or Sunday | Monday | Tuesday |
* Depending on the carrier. No dispatch or delivery takes place on public holidays; we pick things up again on the next working day.
All rates Netherlands
The price depends on the size and weight of your parcel. All amounts include VAT. At checkout you automatically see the correct price for your order.
Letterbox parcel
DHL (up to 2 kg)
| Size | Weight | Price |
|---|---|---|
| letterbox parcel, max. 38 x 27 x 4 cm | up to 2 kg | € 3,28 |
PostNL (up to 2 kg)
| Size | Weight | Price |
|---|---|---|
| letterbox parcel, max. 38 x 27 x 4 cm | up to 2 kg | € 2,73 |
Home delivery
Dragonfly (up to 23 kg)
| Weight | up to 80 cm long | 80-175 cm long |
|---|---|---|
| up to 1 kg | € 3,95 | € 7,45 |
| 1-2 kg | € 4,09 | € 7,59 |
| 2-5 kg | € 4,39 | € 7,89 |
| 5-10 kg | € 5,25 | € 8,75 |
| 10-15 kg | € 6,45 | € 9,95 |
| 15-23 kg | € 10,89 | € 14,39 |
DPD (up to 20 kg)
| Weight | up to 130 cm long | 130-175 cm long |
|---|---|---|
| up to 3 kg | € 4,58 | € 8,12 |
| 3-10 kg | € 5,48 | € 9,02 |
| 10-20 kg | € 5,54 | € 9,08 |
DHL (up to 31.5 kg)
| Size | Weight | Price |
|---|---|---|
| max. 30 x 20 x 20 cm | up to 5 kg | € 4,75 |
| max. 40 x 30 x 30 cm | up to 10 kg | € 4,75 |
| max. 60 x 40 x 40 cm | up to 15 kg | € 5,33 |
| max. 100 x 60 x 50 cm | up to 20 kg | € 7,66 |
| max. 120 x 60 x 60 cm | up to 31.5 kg | € 13,10 |
| elongated, up to 180 cm | up to 31.5 kg | € 15,95 |
| elongated, 180-240 cm | up to 31.5 kg | € 32,20 |
PostNL (up to 31.5 kg)
| Size | Weight | Price |
|---|---|---|
| max. 30 x 20 x 20 cm | up to 5 kg | € 5,04 |
| max. 40 x 30 x 30 cm | up to 5 kg | € 5,04 |
| max. 40 x 30 x 30 cm | 5-10 kg | € 5,08 |
| max. 60 x 40 x 40 cm | up to 5 kg | € 5,52 |
| max. 60 x 40 x 40 cm | 5-15 kg | € 5,56 |
| max. 100 x 60 x 60 cm | up to 5 kg | € 11,71 |
| max. 100 x 60 x 60 cm | 5-20 kg | € 11,75 |
| max. 120 x 60 x 60 cm | up to 5 kg | € 16,16 |
| max. 120 x 60 x 60 cm | 5-23 kg | € 16,20 |
| max. 120 x 60 x 60 cm | 23-31,5 kg | € 21,90 |
Pick-up point
DPD (up to 20 kg)
| Weight | up to 130 cm long | 130-175 cm long |
|---|---|---|
| up to 3 kg | € 4,48 | € 8,02 |
| 3-10 kg | € 5,38 | € 8,92 |
| 10-20 kg | € 5,44 | € 8,98 |
DHL (up to 23 kg)
| Size | Weight | Price |
|---|---|---|
| max. 30 x 20 x 20 cm | up to 5 kg | € 4,65 |
| max. 40 x 30 x 30 cm | up to 10 kg | € 4,65 |
| max. 60 x 40 x 40 cm | up to 15 kg | € 5,23 |
| max. 100 x 60 x 50 cm | up to 20 kg | € 7,56 |
| max. 120 x 60 x 60 cm | up to 23 kg | € 13,00 |
| elongated, up to 180 cm | up to 23 kg | € 15,85 |
| elongated, 180-240 cm | up to 23 kg | € 32,10 |
PostNL (up to 31.5 kg)
| Size | Weight | Price |
|---|---|---|
| max. 30 x 20 x 20 cm | up to 5 kg | € 4,94 |
| max. 40 x 30 x 30 cm | up to 5 kg | € 4,94 |
| max. 40 x 30 x 30 cm | 5-10 kg | € 4,98 |
| max. 60 x 40 x 40 cm | up to 5 kg | € 5,42 |
| max. 60 x 40 x 40 cm | 5-15 kg | € 5,46 |
| max. 100 x 60 x 60 cm | up to 5 kg | € 11,61 |
| max. 100 x 60 x 60 cm | 5-20 kg | € 11,65 |
| max. 120 x 60 x 60 cm | up to 5 kg | € 16,06 |
| max. 120 x 60 x 60 cm | 5-23 kg | € 16,10 |
| max. 120 x 60 x 60 cm | 23-31,5 kg | € 21,80 |
Same-day delivery
Trunkrs: € 8,69 per shipment.
Belgium
Home delivery
from € 5,50
Delivered to your home within 1-2 working days. You choose between PostNL or bpost.
Pick-up point
from € 5,64
Collect it when it suits you at a PostNL or bpost pick-up point near you. You choose the point at checkout.
Free delivery from € 75 for parcel shipments to Belgium. With an order of € 75 or more, you pay no delivery costs for the carrier of your choice. Pallet shipments are excluded.
When will my parcel be delivered?
| Ordered on | Dispatched on | Delivered (usually) |
|---|---|---|
| Monday before 1 PM | Monday | Tuesday or Wednesday |
| Tuesday before 1 PM | Tuesday | Wednesday or Thursday |
| Wednesday before 1 PM | Wednesday | Thursday or Friday |
| Thursday before 1 PM | Thursday | Friday or Monday |
| Friday before 1 PM | Friday | Monday or Tuesday |
| Friday after 1 PM, Saturday or Sunday | Monday | Tuesday or Wednesday |
No dispatch or delivery takes place on public holidays; we pick things up again on the next working day.
All rates Belgium
The price depends on the size and weight of your parcel. All amounts include VAT. At checkout you automatically see the correct price for your order.
Home delivery
PostNL (up to 31.5 kg)
| Size | Weight | Price |
|---|---|---|
| max. 30 x 20 x 20 cm | up to 5 kg | € 5,64 |
| max. 40 x 30 x 30 cm | up to 5 kg | € 5,64 |
| max. 40 x 30 x 30 cm | 5-10 kg | € 5,74 |
| max. 60 x 40 x 40 cm | up to 5 kg | € 6,12 |
| max. 60 x 40 x 40 cm | 5-15 kg | € 6,22 |
| max. 100 x 60 x 60 cm | up to 5 kg | € 12,31 |
| max. 100 x 60 x 60 cm | 5-20 kg | € 12,41 |
| max. 120 x 60 x 60 cm | up to 5 kg | € 16,76 |
| max. 120 x 60 x 60 cm | 5-23 kg | € 16,86 |
| max. 120 x 60 x 60 cm | 23-31,5 kg | € 16,96 |
bpost (up to 40 kg)
| Weight | up to 150 cm long | longer than 150 cm |
|---|---|---|
| up to 2 kg | € 5,50 | € 71,25 |
| 2-5 kg | € 5,55 | € 71,30 |
| 5-10 kg | € 5,60 | € 71,35 |
| 10-20 kg | € 7,10 | € 72,85 |
| 20-30 kg | € 8,90 | € 74,65 |
| 30-40 kg | € 61,48 | – |
Pick-up point
PostNL (up to 31.5 kg)
| Size | Weight | Price |
|---|---|---|
| max. 30 x 20 x 20 cm | up to 5 kg | € 5,64 |
| max. 40 x 30 x 30 cm | up to 5 kg | € 5,64 |
| max. 40 x 30 x 30 cm | 5-10 kg | € 5,74 |
| max. 60 x 40 x 40 cm | up to 5 kg | € 6,12 |
| max. 60 x 40 x 40 cm | 5-15 kg | € 6,22 |
| max. 100 x 60 x 60 cm | up to 5 kg | € 12,31 |
| max. 100 x 60 x 60 cm | 5-20 kg | € 12,41 |
| max. 120 x 60 x 60 cm | up to 5 kg | € 16,76 |
| max. 120 x 60 x 60 cm | 5-23 kg | € 16,86 |
| max. 120 x 60 x 60 cm | 23-31,5 kg | € 16,96 |
bpost (up to 40 kg)
| Weight | up to 150 cm long | longer than 150 cm |
|---|---|---|
| up to 2 kg | € 6,23 | € 71,98 |
| 2-5 kg | € 6,28 | € 72,03 |
| 5-10 kg | € 6,33 | € 72,08 |
| 10-20 kg | € 7,83 | € 73,58 |
| 20-30 kg | € 9,63 | € 75,38 |
| 30-40 kg | € 62,21 | – |
Germany
Home delivery
from € 5,19
Delivered to your home within 1-2 working days. You choose between DPD or DHL.
Pick-up point
from € 5,19
Collect it when it suits you at a DPD or DHL pick-up point near you. You choose the point at checkout.
Pallet shipment
€ 60,75
For large items such as furniture. The carrier calls you in advance to arrange a delivery time.
Free delivery from € 75 for parcel shipments to Germany. With an order of € 75 or more, you pay no delivery costs for the carrier of your choice. Pallet shipments are excluded.
All rates Germany
The price depends on the size and weight of your parcel. All amounts include VAT. At checkout you automatically see the correct price for your order.
Home delivery
DPD (up to 31.5 kg)
| Weight | up to 130 cm long | 130-175 cm long |
|---|---|---|
| up to 3 kg | € 8,10 | € 11,64 |
| 3-10 kg | € 8,95 | € 12,49 |
| 10-20 kg | € 9,95 | € 13,49 |
| 20-31,5 kg | – | € 14,74 |
DHL (up to 31.5 kg)
| Weight | max. 120 x 60 x 60 cm | large size, up to 200 cm long |
|---|---|---|
| up to 1 kg | € 5,19 | € 26,19 |
| 1-5 kg | € 5,64 | € 26,64 |
| 5-10 kg | € 6,14 | € 27,14 |
| 10-20 kg | € 6,74 | € 27,74 |
| 20-31,5 kg | € 7,48 | € 28,48 |
Pick-up point
DPD (up to 31.5 kg)
| Weight | up to 130 cm long | 130-175 cm long |
|---|---|---|
| up to 3 kg | € 8,10 | € 11,64 |
| 3-10 kg | € 8,95 | € 12,49 |
| 10-20 kg | € 9,95 | € 13,49 |
| 20-31,5 kg | – | € 14,74 |
DHL (up to 31.5 kg)
| Weight | max. 120 x 60 x 60 cm | large size, up to 200 cm long |
|---|---|---|
| up to 1 kg | € 5,19 | € 26,19 |
| 1-5 kg | € 5,64 | € 26,64 |
| 5-10 kg | € 6,14 | € 27,14 |
| 10-20 kg | € 6,74 | € 27,74 |
| 20-31,5 kg | € 7,48 | € 28,48 |
Pallet shipment
Pallet carrier: € 60,75 per shipment.
Other EU countries
We ship to these countries with DPD (up to 31.5 kg) and, for small parcels up to 3 kg, with Cirro. The table shows the lowest price and the delivery time after dispatch for each country.
Scroll the table sideways to see all columns.
| Country | Home delivery | Delivery time | Pick-up point | Free from |
|---|---|---|---|---|
| Bulgaria | from € 15,05 | 5-7 working days | – | – |
| Denmark | from € 5,71 | 2-3 working days | yes, same price | – |
| Estonia | from € 10,99 | 4-6 working days | yes, same price | € 500 |
| Finland | from € 17,75 | 4-6 working days | yes, same price | – |
| France | from € 5,76 | 2-3 working days | yes, same price | € 500 |
| Greece | from € 15,85 | 5-7 working days | – | – |
| Hungary | from € 8,19 | 3-4 working days | yes, same price | – |
| Ireland | from € 10,39 | 3-4 working days | – | – |
| Italy | from € 6,01 | 3-4 working days | – | € 500 |
| Latvia | from € 9,80 | 4-6 working days | yes, same price | – |
| Luxembourg | from € 8,25 | 1-2 working days | – | – |
| Austria | from € 5,71 | 2-3 working days | yes, same price | – |
| Poland | from € 4,66 | 2-3 working days | yes, same price | – |
| Portugal | from € 5,16 | 4-6 working days | yes, same price | – |
| Romania | from € 15,80 | 5-7 working days | – | – |
| Slovenia | from € 36,19 | 3-4 working days | – | – |
| Slovakia | from € 8,69 | 3-4 working days | yes, same price | – |
| Spain | from € 4,86 | 3-4 working days | yes, same price | – |
| Czech Republic | from € 7,79 | 2-3 working days | yes, same price | – |
| Sweden | from € 5,51 | 3-5 working days | – | – |
Delivery time in working days after dispatch. Pick-up point: DPD Pickup point, same rate as home delivery. Is your country not listed? Unfortunately we cannot ship there (yet).
All rates other EU countries
The price depends on the size and weight of your parcel. All amounts include VAT. At checkout you automatically see the correct price for your order.
Home delivery and pick-up point
Scroll the table sideways to see all columns.
DPD standard size, up to 130 cm long (up to 20 kg)
| Country | up to 3 kg | 3-10 kg | 10-20 kg |
|---|---|---|---|
| Bulgaria | € 15,05 | € 16,05 | € 17,05 |
| Denmark | € 11,95 | € 12,85 | € 13,85 |
| Estonia | € 10,99 | € 11,95 | € 12,95 |
| Finland | € 17,75 | € 18,79 | € 19,79 |
| France | € 8,90 | € 9,77 | € 10,77 |
| Greece | € 15,85 | € 16,85 | € 17,85 |
| Hungary | € 8,19 | € 9,05 | € 10,05 |
| Ireland | € 10,39 | € 11,25 | € 12,25 |
| Italy | € 10,15 | € 10,92 | € 11,92 |
| Latvia | € 9,80 | € 10,69 | € 11,69 |
| Luxembourg | € 8,25 | € 9,09 | € 10,09 |
| Austria | € 9,50 | € 10,39 | € 11,39 |
| Poland | € 7,25 | € 8,09 | € 9,09 |
| Portugal | € 10,39 | € 11,29 | € 12,29 |
| Romania | € 15,80 | € 16,85 | € 17,85 |
| Slovenia | € 36,19 | € 37,59 | € 38,59 |
| Slovakia | € 8,69 | € 9,55 | € 10,55 |
| Spain | € 10,39 | € 11,29 | € 12,29 |
| Czech Republic | € 7,79 | € 8,65 | € 9,65 |
DPD elongated, 130-175 cm long (up to 31.5 kg)
| Country | up to 3 kg | 3-10 kg | 10-20 kg | 20-31,5 kg |
|---|---|---|---|---|
| Bulgaria | € 18,59 | € 19,59 | € 20,59 | € 21,83 |
| Denmark | € 15,49 | € 16,39 | € 17,39 | € 18,69 |
| Estonia | € 14,53 | € 15,49 | € 16,49 | € 17,69 |
| Finland | € 21,29 | € 22,33 | € 23,33 | € 24,59 |
| France | € 12,44 | € 13,31 | € 14,31 | € 15,53 |
| Greece | € 19,39 | € 20,39 | € 21,39 | € 22,63 |
| Hungary | € 11,73 | € 12,59 | € 13,59 | € 14,83 |
| Ireland | € 13,93 | € 14,79 | € 15,79 | € 17,09 |
| Italy | € 13,69 | € 14,46 | € 15,46 | € 16,83 |
| Latvia | € 13,34 | € 14,23 | € 15,23 | € 16,49 |
| Luxembourg | € 11,79 | € 12,63 | € 13,63 | € 14,89 |
| Austria | € 13,04 | € 13,93 | € 14,93 | € 16,19 |
| Poland | € 10,79 | € 11,63 | € 12,63 | € 13,89 |
| Portugal | € 13,93 | € 14,83 | € 15,83 | € 17,09 |
| Romania | € 19,34 | € 20,39 | € 21,39 | € 22,63 |
| Slovenia | € 39,73 | € 41,13 | € 42,13 | € 43,39 |
| Slovakia | € 12,23 | € 13,09 | € 14,09 | € 15,39 |
| Spain | € 13,93 | € 14,83 | € 15,83 | € 16,83 |
| Czech Republic | € 11,33 | € 12,19 | € 13,19 | € 14,43 |
Small parcels
Cirro home delivery, up to 3 kg, max. 60 x 60 x 60 cm
Scroll the table sideways to see all columns.
| Country | up to 0.5 kg | 0,5-1 kg | 1-1,5 kg | 1,5-2 kg | 2-3 kg |
|---|---|---|---|---|---|
| Denmark | € 5,71 | € 6,16 | € 6,60 | € 7,00 | € 7,61 |
| France | € 5,76 | € 6,61 | € 7,16 | € 7,51 | – |
| Italy | € 6,01 | € 6,23 | € 6,56 | € 6,80 | € 7,16 |
| Austria | € 5,71 | € 5,96 | € 6,16 | € 6,21 | € 6,36 |
| Poland | € 4,66 | € 4,81 | € 4,96 | € 5,06 | € 5,16 |
| Portugal | € 5,16 | € 5,40 | € 5,66 | € 5,86 | € 6,46 |
| Spain | € 4,86 | € 5,26 | € 5,76 | € 6,20 | € 6,61 |
| Sweden | € 5,51 | € 6,00 | € 6,86 | € 6,86 | – |
France and Sweden via Cirro up to 2 kg. For Luxembourg, the DPD Pickup point is only available for parcels from 20 to 31.5 kg (€ 14,89).
Large items and pallet shipments
Large or heavy items such as furniture do not fit in a regular parcel. In the Netherlands, DHL delivers these items to your home: you receive a track and trace code with the delivery date and a time slot between 8 AM and 6 PM. Outside the Netherlands, large items are sent by pallet. The price depends on the space the shipment takes up in the lorry (loading metres) and is shown at checkout; for Germany a fixed pallet rate of € 60,75 applies. The carrier contacts you by phone in advance to arrange a delivery time. Free delivery does not apply to pallet shipments.
Good to know
- Prices. All product prices on the website include VAT and exclude delivery costs. You see the delivery costs at checkout before you order; no further costs are added after that.
- Carriers. We ship with PostNL, DHL, DPD, bpost, Dragonfly, Cirro and Trunkrs. You decide at checkout which carrier delivers your parcel.
- Delivery period. We deliver within 30 days of your order at the latest, in practice within the delivery time stated for your country. If, unexpectedly, this is not possible, you can give us an additional period and, if we still do not deliver, cancel the order free of charge.
- Risk. The risk of loss or damage during transport lies with us until you, or someone you have designated, has received the parcel.
- Delivered in one go. We do not make partial deliveries: everything you order arrives at the same time.
- Delay. If your parcel is delayed, we will keep you informed as soon as possible.
- Returns. Want to send something back? On Returns and exchanges you can read how it works and what the return delivery costs are.
Frequently asked questions about delivery
What does delivery cost?
That depends on your country, the carrier you choose and the size and weight of your parcel. Above you will find all rates per country; at checkout you see the exact price before you order. Delivery to the Netherlands, Belgium and Germany is free from € 75.
When will my order be dispatched?
Order on a working day before 1 PM and we dispatch your order the same day. If you order later, at the weekend or on a public holiday, your parcel leaves our warehouse on the next working day.
What happens if my parcel is delayed?
If your parcel is delayed, we will keep you informed as soon as possible. Your track and trace code always shows the current status. Is it taking longer than expected? Then please contact us.
Which carrier will deliver my order?
You choose it yourself at checkout. Depending on your country, you can choose from PostNL, DHL, DPD, bpost, Dragonfly, Cirro and Trunkrs. Large items are delivered by DHL in the Netherlands and by pallet outside the Netherlands, with the carrier calling in advance to arrange a delivery appointment.
Can I choose a specific delivery time?
For parcels, you can choose home delivery or a pick-up point at checkout, and in the Netherlands also same-day delivery. Via the carrier's track and trace page you can often choose a different delivery time or pick-up point yourself. For pallet shipments outside the Netherlands, the carrier calls you to make an appointment.
Can I collect my order in the shops?
Unfortunately this is not possible at the moment. Have you seen something in one of our shops? Then contact our customer service or the shop in question to reserve the product.
Can I return or exchange my order in the shop?
Yes, you can. Because it is an online order, your money is refunded via the webshop. Did you buy a product in the shop? Then contact the shop about the return and exchange options.
Where can I find the track and trace for my order?
You receive the track and trace code by email as soon as your parcel has been dispatched. Nothing received? Check your spam folder or contact our customer service.
Did you order via a platform? Then check the platform in question or contact us and state which platform you ordered on.
Which countries do you ship to?
We ship to Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, the Netherlands, Austria, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, the Czech Republic and Sweden. Is your country not listed? Unfortunately we cannot ship there (yet).
Questions about your order?
We are happy to help. Our customer service is available on working days from 8.30 AM to 5 PM.